Frequently Asked Questions
At T.E.S Debt & Secure Asset Recovery Ltd, we understand that instructing an enforcement, debt recovery or repossession company can raise a lot of questions. Below are answers to some of the most common enquiries we receive.
Frequently Asked Questions
What services do you provide?
We provide a range of professional debt recovery, enforcement and asset recovery services, including:
• Commercial debt collection
• Vehicle and secure asset repossession
• Commercial Rent Arrears Recovery (CRAR)
• Commercial lease forfeiture
• Common law evictions
• Process serving
• Debtor and address tracing
• Enforcement support and asset recovery
If you’re unsure whether we can assist with your particular matter, contact us to discuss the circumstances.
What areas do you cover?
Can you recover unpaid debts for businesses?
Do I need a CCJ before you can collect a debt?
Not necessarily. Some debts can be pursued through pre-legal debt collection before court proceedings are commenced.
If a County Court Judgment has already been obtained, additional enforcement options may be available depending on the value and circumstances of the judgment.
Can you repossess vehicles?
Yes. We provide professional vehicle and secure asset recovery services, including voluntary and instructed repossessions.
Every instruction is assessed individually to ensure the recovery is carried out using the appropriate lawful procedure.
Can you recover vehicles that are not roadworthy?
Yes. Where appropriate, vehicles can be recovered using specialist recovery equipment rather than being driven from the location.
Please provide as much information as possible about the vehicle and its condition when instructing us
Do you provide vehicle storage?
Secure vehicle storage can be arranged where required following recovery. Availability, storage charges and onward transportation requirements can be discussed when the instruction is placed.
Do you carry out commercial lease forfeitures?
Yes. We can assist commercial landlords and their representatives with the peaceful re-entry and forfeiture of qualifying commercial premises where there is a lawful entitlement to do so.
Because forfeiture can have significant legal consequences, we recommend that landlords obtain appropriate legal advice before instructing us where necessary.
Can you evict squatters or trespassers?
We can assist with certain common law possession and eviction matters involving commercial land and premises.
The correct procedure depends heavily on the circumstances, so we will review the instruction before confirming what action can be taken.
Do you carry out residential evictions?
Residential possession is subject to strict legal requirements. We will only undertake eviction or enforcement activity where the necessary legal authority and procedure are in place.
Contact us with details of the possession order, warrant or writ and we can advise whether we can assist.
What is process serving?
Process serving involves personally delivering legal documents to an individual or business in accordance with the relevant requirements.
We can undertake process serving assignments and provide appropriate evidence of service following completion.
What documents can you serve?
Depending on the circumstances, we may be able to serve a wide range of legal and formal documents, including statutory demands, court documents, notices and other legal correspondence.
Send us a copy of the documents and any relevant instructions and we can confirm whether we can assist.
What if the person is avoiding service?
We can make reasonable enquiries and multiple attendance attempts where appropriate. If an individual appears to be deliberately avoiding service, we will record the circumstances and discuss the available options with the instructing client.
Can you trace someone who has moved address?
How quickly can you act?
We aim to begin work as quickly as reasonably possible once we have received the necessary documentation and information.
Urgent and time-sensitive instructions may be accommodated depending on location, availability and the nature of the assignment.
What information do you need from me?
This varies depending on the service, but useful information can include:
• Full name of the debtor or subject
• Current or last known address
• Telephone numbers and email addresses
• Vehicle registration and description
• Details of the outstanding debt or asset
• Relevant agreements, judgments, orders or notices
• Photographs or identifying information
• Any known risks or previous incidents
The more accurate information you can provide, the easier it is to assess and progress the instruction.
Are your services confidential?
Yes. Instructions and personal information are handled professionally and in accordance with applicable data protection requirements.
Can you guarantee recovery?
No reputable recovery company can guarantee that every debt or asset will be successfully recovered.
We will assess the information available, take appropriate action within our instructions and keep clients informed of significant developments.
How much do your services cost?
Fees depend on the service required, location, complexity and the number of attendances or additional services required.
Contact us for a quotation based on your specific instruction.
How do I instruct T.E.S?
Simply contact us with a brief description of the matter and any relevant documentation.